Thanks for sending in your log file.
On a fairly regular (and apparently increasingly more frequent
) basis, I see something so mind-bendingly, soul-destroyingly bone-headed that I want to give up working in IT, become a monk and disappear into a temple somewhere. This is one of those times
Windows stores lots of bits of information about your computer in the Registry, one of which is the directory where each users' data files live. Awasu checks this for each user to see if they have any Awasu data files and if so, adds them to the list of users shown by the Channel Maintenance and Awasu Admin programs.
InstallShield is a widely-used tool that developers use to write installers and the company was bought out a while back by another mob called Macrovision. For some inexplicable reason, InstallShield overwrites the (correct) location of your data files that Windows put there, with a new location that (1) assumes your account is called ReleaseEngineer.MACROVISION
and (2) only works on XP or 2000
So, when Awasu is checking whether you have any Awasu data files, it goes to the Registry, gets this bogus directory, doesn't find anything and so ignores you - hence the "Can't find any user home directories"
At some point, you must've installed a program (not Awasu) that used InstallShield, which then causes the underlying problem. If you Google for ReleaseEngineer.MACROVISION
, you can see that there are quite a few applications that are also affected by it
I've sent you an email so I can get the information I need to be able to write a workaround in the Awasu. WRT fixing your system, it might be possible, depending on what you send me back.