I was going to post something here to let people know how things transpired but I've been absolutely flat out on other stuff.
We managed to contact Mr. Ludvigsen by email and suggested that he check out our response. He was "really impressed" by it and the lengths to which we went to let him know. We exchanged several emails discussing the points that he raised, albeit in a slightly less steam-blowing manner
, and while he stood by the essence of what he said, I would have to agree that some of it had merit.
In particular, having notification balloons on by default can be, and was, a source of confusion for people not used to them. In this case, the first item in the Awasu feed was this one
and so it's understandable that someone could be annoyed by a program apparently popping up a ballon that said "Still having fun!"
I explained that balloons have, in the past, been on until someone complained and so I turned them off. Then some other people complained so I turned them back on. This little incident has convinced me to turn them off and keep them off
Yes, maybe he could've spent a bit of time exploring how the program worked but as we've said often enough, novice users are as much part of our target audience as hard-core power users and if he does things like this, it's a safe bet that others will too. For the record, he went with this one
which is certainly a much simpler program. My feeling about programs like this is that while they may be fine for absolute novices at first, even absolute novices are likely to outgrow them fairly quickly. I think we all know how addictive RSS is, especially when you start to realize it can do a lot more than just bring you the day's Dilbert.
Having said all that, thanks so much for the support. It really is gratifying to know that people like our work enough to stand up like this and defend it. <small>The cheque's in the mail...